FREQUENTLY ASKED QUESTIONS

WEBSHOP

Did you forget your password?

Click here to request a new one.

Change order?

We can’t change orders after we’ve received them. Please place a new one if you wish to receive another product.

Damaged or defective item?

If you receive a damaged or defective item, please email webshop@elinesnel.com quoting your order number and attaching photos if possible. We’ll be happy to help you.

Package tracking

When you place your order, we’ll send you a confirmation. As soon as your package has been dispatched, we’ll email a link to a tracking code.

How can I cancel my purchase?

You have a legal right to change your mind after you make a purchase; see here for details. However, if you want to return a package because there’s something wrong with it, please contact our customer service at webshop@elinesnel.com.They’ll be happy to help.

Returns

You can drop off returns at a parcel point or post office of your choice. Please keep the receipt for the return shipment until we’ve confirmed receipt.

Refunds

We will issue a credit within 14 days of a refund being requested. However, we may withhold this until we’ve received the items or you’ve provided proof of returning them, whichever is earlier.

COURSES AND POST-ACADEMIC DAYS

Annual post-academic days

In order to keep your name as a trainer on our website, we require you to attend a post-academic day every year. See our agenda for details of those that we organise.

External post-academic days

You can also attend post-academic days held by third parties, in which case you should send proof of participation to amt@elinesnel.com. This is also the address to contact if you have any questions about these events.

Training materials

We’ll provide you with a full set of teaching materials on the first day of your course. If you’re attending an online course, we’ll send them after you’ve paid your invoice.

Where can I find a mindfulness-based stress reduction trainer who meets the requirements for AMT courses?

Click here to find an MBSR trainer in your region who can give an 8-week course for parents, teachers or other professionals who work with children. www.vmbn.nl has a list of certified regular MBSR trainers in your area.

OTHER FREQUENTLY ASKED QUESTIONS

How do I receive your newsletter?

Click here to subscribe.

How do I get to Landgoed de Heuvelkamp?

There’s a detailed route description here.

Where can I find more information about the Method Eline Snel?

Read all about it on our page Method Eline Snel.

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