Right of withdrawal and guarantee

Right of withdrawal

You have the right to withdraw from the contract at any time within 14 days of receiving an item, without giving reasons. If your order consists of several items spread over more than one shipment, the withdrawal period expires 14 days after you have received the last item.

Please handle the item(s) and packaging with care during this period. Make sure that you test the product, as you would do in a shop. You are liable for any reduction in their value resulting from the use of the goods except as necessary to determine their nature, characteristics and functioning.

You must notify us of your withdrawal by email at webshop@elinesnel.com.


Refund procedure

If you withdraw from your contract, we will refund all amounts already paid (including any outward shipping costs) within 14 days. However, the cost of returning the goods is your responsibility.

The refund process will begin as soon as you notify us of your withdrawal.

We will refund you by the same method that you used to make the original payment, unless you have expressly agreed otherwise. We will not make a charge for issuing a refund, but we may delay it until we have received the items or you provide proof that you have returned them, whichever comes first.


What is the returns procedure?
You must return the items within 14 days of notifying us of your decision to withdraw from the contract.

Should you wish to return products, please contact webshop@elinesnel.com, and we will email you with instructions.

You may wish to use the returns form below, but this is not compulsory. If you exercise this option, we will acknowledge receipt of your withdrawal by email as soon as possible. You must send it before the 14-day withdrawal period expires.

Please refer to our general conditions for further information.



Withdrawal form

Fill in and return this form only if you wish to withdraw from the agreement.

To: webshop@elinesnel.com
Instructions for returns will be sent to you by email.


I give notice that I wish to withdraw from my contract for the sale of goods or services.


Order date:

Date received:


Customer name:



[only if this form is submitted on paper]



Download this form as a PDF



Statutory guarantee

Our products are subject to a statutory guarantee that they will meet your reasonable expectations. They should not contain any defects that would not be expected during their usual lifespan and in normal use.

If a product does not meet your expectations, please contact webshop@elinesnel.com. If it is covered by the statutory guarantee, we will remedy the problem free of charge provided that you submit your order number or other proof of purchase. Please notify us as soon as possible after discovering the defect.